Responsible Gambling

At Astromania we take player safety seriously and encourage controlled play. We want everyone to enjoy gaming responsibly, so we provide clear information and support to help you manage your activity. If you ever feel play is getting out of hand, contact our team and we will help you find the right tools or steps to regain control.

Our player protection principles

We promote safer gambling through practical measures: clear account controls, prompt support, and straightforward options to pause or stop play. We respect privacy and handle requests confidentially. Our approach is to prevent harm and support players who need help managing their gambling.

Activity-control tools

We offer ways to help you control how you play. The tools and options available can vary by account and location. If you do not see a specific control in your account, contact support to discuss possible manual restrictions or alternatives.

Types of controls

Common control options include deposit limits, loss limits, and session or time limits. These can be useful to keep spending and playing time within your comfort zone. If you want to set limits, please get in touch with our support team for guidance and assistance.

Deposit and loss limits

Setting deposit and loss limits is an effective way to manage spending. Limits can usually be set for daily, weekly or monthly periods. If you would like us to apply limits to your account, contact support and we will explain the available choices and implement what is appropriate for you.

Time limits and breaks

Time limits and short breaks help prevent long sessions and impulsive play. Consider setting scheduled breaks, using session reminders, or taking a planned pause. If you need help applying time-based measures, our support team can assist.

Self-exclusion

If you need to stop playing for a period or permanently, self-exclusion is available by contacting support. To start this process, email [email protected] with your account details and request. We will confirm the steps and apply the exclusion. Self-exclusion periods and conditions may vary, so we will explain the options when you contact us.

Recognising signs of problem gambling

Watch for changes in behaviour such as chasing losses, neglecting responsibilities, hiding activity, borrowing money to play, or feeling anxious about gambling. These can be warning signs that it is time to take action.

Practical tips to stay in control

Set limits before you start, use only funds you can afford to lose, avoid gambling when upset or bored, take regular breaks, and keep a budget. Share your concerns with friends or family and use account controls if available.

Professional help and next steps

If you feel gambling is causing harm, seek professional help in your area. We can assist by applying account restrictions, self-exclusion, or by directing you to local support resources. Contact [email protected] to discuss options and get immediate assistance from our team.