Player Privacy Policy
Welcome to Astromania's Privacy Policy. This page explains what personal and technical information we collect when you use our casino and sportsbook services, how we use and protect that information, and your options for managing your data. We aim to be transparent about our practices and to respect your privacy while providing account access, payments and gameplay features.
Types of data we collect
Personal data
When you register an account or verify your identity we collect personal details such as name, date of birth, contact information, and identity documents. We also collect account credentials, account settings, and any communications you send to our support team.
Technical data
Technical information is collected to operate the site and improve performance. This includes IP address, device and browser details, operating system, screen resolution, language preferences, and interaction logs. We may also record session times and error reports.
Transactional data
Transactional records include deposits, withdrawals, wagers, bonuses, betting history, payment method details and currency choice. We collect this data to process payments, verify transactions and provide your account history.
How we use information
We use collected data to: provide and maintain your account, process payments, verify identity and comply with our internal policies; operate and improve our services; respond to support enquiries; detect and prevent fraud and abuse; and communicate important account or service updates. We may also aggregate data to analyse trends and improve the user experience, without identifying individual players.
Data protection and storage
We store information using technical and organisational measures designed to protect against unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to staff and service providers who need it to perform their roles. We retain data only for as long as necessary to fulfil operational purposes and legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, maintain sessions, personalise content and measure site performance. Some cookies are essential for account access and transactional security. Third-party analytics and advertising partners may also set cookies - you can control cookie settings through your browser or via the cookie controls available on our site.
Your rights and choices
You have the right to review, update or request deletion of personal information linked to your account. You can manage certain preferences in your account settings, withdraw consent for promotional communications, and opt out of non-essential tracking where applicable.
Access, correction and deletion
To request access to your data, correct inaccurate information, or request deletion, contact our privacy team. We will respond to verifiable requests and provide guidance on identity verification steps required to process these requests.
Information sharing and third parties
We may share information with payment processors, fraud prevention services, hosting and analytics providers, and other partners who perform services on our behalf. These partners are bound to protect your data and may only use it for the purposes we authorise. We do not sell personal data to third parties.
Privacy policy updates and contact
We may update this policy to reflect changes in our practices. Material changes will be posted on this page. For privacy enquiries or requests, contact us at [email protected].